Refund policy
RETURN & EXCHANGE POLICY
- Size exchanges are applicable to regular-priced items only.
- Defective items are eligible for a one-to-one exchange only.
- Customers must submit an exchange request within 7 days from the date of receiving the parcel.
- Once approved, the item must be returned to us within 14 days from the date of receiving the parcel. Items received after 14 days will not be eligible for an exchange.
- All sale items are strictly non-refundable, non-returnable and non-exchangeable.
- All products are carefully inspected to ensure they are in good condition before shipment.
Customers may exchange for:
- A different size
- A different colour
- Another item of the same value
- A higher-priced item with a price top-up
If the customer’s preferred size, colour or design is unavailable, the value of the returned item may be retained as store credit for up to 6 months. The 6-month validity period begins on the date the customer first informs our Customer Service team of the exchange request.
Store credit must be fully utilised within the 6-month validity period. Any unused store credit will automatically expire and be forfeited after the expiry date. Store credit is non-refundable, non-transferable and cannot be exchanged for cash.
For any return or exchange request, please contact our Customer Service team via WhatsApp and provide your order number and exchange details for assistance.
RECOMMENDATIONS BEFORE PLACING YOUR ORDER
Customers are advised to ensure that the selected item, size and colour are correct before completing the purchase.
If you require assistance in choosing the correct size or colour, please contact us via email, WhatsApp, phone or the Live Chat available on our website.
Please note that actual product colours may vary slightly due to differences in monitors, screen settings and lighting.