Refund policy

RETURN & EXCHANGE POLICY

• Size Exchange is only applicable for Normal Price items.

• Defective Products are eligible for a one-to-one exchange only.

• Customers must submit an exchange request within 7 days from the date of receiving the parcel.

• Approved items must be returned to us within 14 days from the date of receiving the parcel. Returns received after 14 days will not be eligible for exchange.

• Strictly No Refund, No Return, No Exchange for all Sale items.
All products are carefully inspected and ensured in good condition before posting out.

• Customers may exchange for:
– A different size
– A different colour
– An item of the same price
– A higher-priced item (top-up required)

• For any return or exchange request, kindly contact our Customer Service via WhatsApp with your order number and details for assistance.

RECOMMENDATIONS TO AVOID RETURNING THE PRODUCTS

Customers are advised to ensure the ordered item was correct before checking out. 

If you require assistance in selecting the correct sizes and colours, please do not hesitate to contact us through Email, Whatsapp Messenger or Call with our contact information stated clearly on this website. Alternatively, you may also chat with us through the Live Chat available on this website.

*Note: Due to differences in monitors and various screens, colours of products may also appear different to those shown on the site.